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Frequently Asked Questions

  • What is your return policy?

    Standard Orders:

    Cancellations for standard orders made at least 24 hours before the scheduled pickup or delivery will receive a full refund.

    Cancellations made less than 24 hours in advance will not be refunded.

    Refunds are not provided for orders that are fulfilled but not picked up or accepted by the customer.


    Custom Orders:

    A 50% non-refundable deposit is required for custom orders. The remaining balance is due 7 days before the scheduled pickup or delivery.

    Cancellations made at least 3 days before the scheduled pickup or delivery will receive a partial refund. If specialty items have been purchased (e.g., custom cake toppers), the refunded amount will be reduced by this cost. The customer will have the option to pick up the item.

    Cancellations made less than 3 days in advance will not be refunded.


    Refunds are not provided for orders that are fulfilled but not picked up or accepted by the customer.

    Orders that have not been fully paid will not be fulfilled.

  • How can I stay updated on new products?

    To stay in the loop about our latest offerings, special promotions, and baking tips, subscribe to our newsletter. 

  • Do you offer gift options?

    Yes! We offer gift boxes and customizable gift options for any occasion. Perfect for birthdays, holidays, or just to show someone you care. Check out our gift section for more details.
  • Can I visit your bakery?

    We are a cottage bakery that operates primarily online, but we love connecting with our customers! Join our community for updates on pop-up events and local markets where you can find our baked goods.

  • What is your baking philosophy?

    Our baking philosophy centers around mindfulness and intention. We believe that the process of baking should be as enjoyable as the final product. Each item is crafted with care, ensuring that every bite brings joy and satisfaction.
  • What ingredients do you use in your baked goods?

    At Muffins and Mantras, we prioritize quality and mindfulness in our baking. Our recipes are crafted to ensure that every bite is not only delicious but also wholesome without the use of artifical flavors or colors.

  • How do you ensure the freshness of your products?

    We bake in small batches to guarantee freshness. Once baked, our products are promptly packaged and shipped to ensure they reach you at their best. We recommend enjoying them within a few days for optimal taste.

  • What shipping options do you offer?

    We currently offer flat rate shipping for orders. All orders are carefully packed to maintain freshness during transit. Please find the most up-to-date information at check out.

  • Can I customize my order?

    Yes! We love to accommodate special requests. If you have specific dietary needs or preferences, please reach out to us before placing your order or submit a custom order form. We will do our best to create a customized experience for you.

  • Do you offer gluten-free or vegan options?

    We do offer a selection of vegan baked goods. Each product is clearly labeled on our website and some products have vegan options. We take care to prevent cross-contamination in our kitchen.

Need More Help?

If you have any other questions or need assistance, feel free to reach out to our customer service team. We're here to help you enjoy the best of Muffins and Mantras.